Junior Systems and Network Administrator

Job Description

The Junior Systems and Network Administrator is responsible for assisting with network operations, and maintaining and monitoring data files and control procedures on local area networks. Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet customer and user requirements. Troubleshoots computer problems, determines source and advises on appropriate action. Maintains facility infrastructure systems.


  • Monitors the daily operational status and performs preventive maintenance of complex IT systems
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and/or operational issues
  • Investigates user problems, determines possible solutions, and tests and implements solutions
  • Performs software and application installation and upgrades and security patches
  • Produces various daily, weekly, monthly and ad hoc reports and metrics
  • Maintain system documentation to include as built drawings, system configuration settings and software version levels
  • Maintains facility IT infrastructure
  • Monitors service desk for tickets assigned to the queue
  • Provides helpdesk support and oversight, and elevates complex/high priority problems to appropriate personnel
  • Interfaces with systems and network engineers to ensure all support requests are handled appropriately
  • Implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Develops End User/Tier 1 training materials and provides training to both groups
  • Assists in the assembly, configuration, testing, upgrading and tracking of deployable systems
  • Installs, configures and maintains workstations and other related equipment, devices and systems
  • Provides coordination and tracking of requests for data center space usage
  • Documents internal procedures, processes, and technical notes
    Participates in special projects as required

Technical Skills Desired

Preference will be given to candidates with demonstrated knowledge of the following technical skills through practical application:

  • Installation, configuration, and maintenance of personal computers, networks, hardware, and software
  • Identification and resolution of computer system malfunctions and operations problems
  • Network systems, applications, procedures and techniques
    Security and VPN solutions
  • Basic understanding of Radio over IP and Voice over IP technologies
    General understanding of mobile device management and cellular device operation
  • Helpdesk/customer service/Network Operations Center experience
    Working knowledge of Microsoft Office Suite


  • Bachelor’s degree in Computer Engineering or Computer Science, or 4+ years of relevant work experience
  • Internship or similar hands-on experience involving network operations and direct customer support
  • Detail-oriented and organized, with the ability to prioritize and multitask
  • Excellent interpersonal and oral/written communication skills
  • Excellent understanding of Microsoft Excel and Microsoft PowerPoint
  • Capable of lifting equipment up to 50 pounds
  • Self-starter with ability to learn quickly and accomplish tasks in a timely manner with minimal supervision
  • Ability to work occasional evenings and/or weekends as job duties demand

Clearance: Active secret clearance (or higher) desired but not required

Travel: 5%

Reports To: Chief Operating Officer

Classification: Full-time, Non-exempt

Location: Gainesville, Virginia

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