Help Desk II

HELP DESK TECHNICIAN II                                                                             Primary Responsibilities Provides help desk support and oversight Monitors service desk for tickets assigned to the queue Installs, configures and maintains PC workstations and related equipment and devices Investigates user problems, determines possible solutions, and tests and implements solutions Troubleshoots networks, systems and applications Configures and upgrades computer equipment as Read more about Help Desk II[…]

Help Desk

Help Desk Technician

Primary Responsibilities Provides Tier 1 support to end users Installs, configures and maintains personal computer workstations and related equipment and devices Investigates user problems, determines possible solutions, and tests and implements solutions Promptly directs complex/high priority issues to Tier II and Tier Ill personnel Troubleshoots networks, systems and applications to identify and correct operational issues Configures Read more about Help Desk Technician[…]